Terms and conditions of use

Please read the terms and conditions of use carefully before using this site.

We maintain this web site as a service to our customers, and by using this site you are agreeing to comply with and be bound by the following terms and conditions. Please review the following terms and conditions very carefully and check them periodically for changes. If you do not agree to the terms and conditions, you should not obtain services or products from this site.

Acceptance of this Agreement

You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement. This Agreement constitutes the entire and only agreement between us and you, the content, products or services provided by the site and the subject matter of this Agreement. This Agreement may be amended by us at any time and without specific notice to you. The latest Agreement will be posted on the site, and you should review this Agreement prior to using the site.

Product Weight and Size

Each of our products uses the blood of the animal/protein as a binder during processing to ensure our products stick together through the patty process. Each patty is weighed by our patty machine. Due to the blood in the product, the weight may vary slightly as once the excess moisture and blood slightly thaw, this will affect weight of our products.

Copyright

The content, organization, graphics, design, and digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters is strictly prohibited. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

Shipping

All products are shipped Monday of each week to ensure the quality of the shipment. All shipments are sent UPS Ground and are 3-7 day transit depending on customer location. Each package is shipped in an insulated cooler surrounded by dry ice and ice blocks. All orders are expected to arrive partially to fully thawed, with the understanding that all products should be placed in the freezer upon arrival By agreeing to the Terms and Conditions, you understand and accept the shipping of your Raw Fed K9 products. All orders must be placed by 2:00PM/CST on Monday, any orders placed after this time will be shipped the next Monday.

Editing, Deleting & Modification

We reserve the right in our sole discretion to edit or delete any information or other content appearing on the Site, including this Agreement, without further notice to users of the site

Indemnification

You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the site.

Nontransferable

Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.

Disclaimer

The information from or through the site are provided "as-is," "as available”, and all warranties are disclaimed. The information and services may contain bugs, errors, problems or other limitations. we and our affiliated parties have no liability whatsoever for your use of any information or service. In particular, but not as a limitation, we and our affiliated parties are not liable for any indirect, special, incidental or consequential damages including damages for loss of pet, loss of work, loss profits or litigation, whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. the negation of damages set forth above are fundamental elements of the basis of the bargain between us. This site and the information would not be provided without such limitations. No advice or information, whether oral or written, obtained by you from us through the site shall create any warranty, representation or guarantee not expressly stated in this agreement.

Limits

All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. We will not be liable to you for any incidental, special or consequential damages of any kind that may result from use of or inability to use our site. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, or information.

Payments

You represent and warrant that if you are purchasing something from us that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

Return Policy

Due to the nature of our online site, and the nature of our products, we will accept no returns or refunds, we may, at our discretion, send you new product, for the cost of taxes and shipping and handling, or at our discretion, try to work out the problem or issue with whom it may concern in a way that both parties agree in writing.

Verify Member's Address

Valley Pet Foods, LLC reserves the right to contact a customer via email to verify the accuracy of account information (including the customers correct name and address)that is needed to provide the customer with the goods he or she requested from Valley Pet Foods, LLC.

SAFE HANDLING INSTRUCTIONS

If you want to feed your dog raw food, it is important that you follow certain steps when storing,handling, and serving the raw food. Valid health concerns do exist for your dog and your family or other animal household members if raw food is not handled and stored in the proper manner. These situations can be mitigated with a few very easily taken precautions to ensure that you, your family and friends, and other pets you have are safe.

Storing Raw Dog Food

You store raw dog food much in the same way you store your own raw food such as hamburger and chicken, place it in secure packaging, such as a covered plastic container, and store it in the freezer. This will help deter bacterial growth and reduce spoiling. Furthermore, keeping raw food frozen at a consistent temperature of 0 °F will prevent the growth of microbes as well as slow down the natural activity of enzymes that are present in food.

If you should choose to refrigerate the raw dog food, it must be maintained at a temperature that is consistently 40 °F or below. According to the USDA’s Food Safety and Inspection Service (FSIS),“bacteria grow most rapidly in the range of temperatures between 40 and 140 °F, the "Danger Zone," some doubling in number in as little as 20 minutes. A refrigerator set at 40 °F or below will protect most foods.

If the food’s temperature increases to 40° or above for two hours or more, you are advised to discard it because there is a strong likelihood that pathogenic bacteria (E. coli, Listeria, Salmonella,etc.) will grow. Pathogenic bacteria don’t necessarily affect the smell, flavor, or consistency of food,but they can cause food borne illness.

Instructions for storage

  • Always store raw pet food at 40 F or below
  • Freeze raw pet food until you are ready to use it
  • Keep Raw pet food separate from other food
  • Immediately refrigerate all leftover raw pet food or discard all leftover raw pet food in a safe manner.

Handling and Serving Raw Dog Food

It is best that any surface the raw food touches, including kitchen counters, cutting boards, knives,food bowls, or your hands, or on surface that may come in contact with raw pet food be washed in case the food contains a pathogenic organism. The FSIS (Food Safety and Inspection Service) recommends washing your hands and surfaces or objects that come in contact with raw or dried pet food to rid the surfaces of pathogenic bacteria’s.

  • Always wash your hands for 20 seconds after encountering raw of dried pet food.
  • Always wash your hands after touching your pet, especially within the first fifteen minutes after touching any pet that has just eaten.
  • Do not let your pet lick your face, especially after your pet has just eaten raw or dried pet food.
  • Thoroughly wash and disinfect any surface that has encountered raw pet food, remember raw pet food can splash and bacteria can spread to other surfaces. After washing with hot water and soap, a solution of 1 tablespoon of bleach and 4 cups of water is an effective disinfectant.
  • You can always run items through a dishwasher to clean and disinfect them.
  • Dispose of old or spoiled pet food in a safe manner, such as securing in a bag and properly discarding in the trash.

Cleaning removes germs (like bacteria) and dirt from surfaces and objects. Cleaning works by using soap (or detergent) and water to physically remove germs and dirt. This process doesn’t necessarily kill germs, but by removing them, cleaning lowers the number of germs and the risk of spreading infection.

Disinfecting kills germs on surfaces and objects. Disinfecting works by using chemicals, such as bleach, to kill germs. This process doesn’t necessarily clean dirty surfaces and objects or remove germs, but by killing germs after cleaning, disinfecting can further lower the risk of spreading infection.

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