Terms and conditions of use

Please read the terms and conditions of use carefully before using this site. We maintain this web site as a service to our customers, and by using this site you are agreeing to comply with and be bound by the following terms and conditions. Please review the following terms and conditions very carefully and check them periodically for changes. If you do not agree to the terms and conditions, you should not obtain services or products from this site.

Acceptance of this Agreement

You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement. This Agreement constitutes the entire and only agreement between us and you, the content, products or services provided by the site and the subject matter of this Agreement. This Agreement may be amended by us at any time and without specific notice to you. The latest Agreement will be posted on the site, and you should review this Agreement prior to using the site.

Product Weight, Size and Appearance

Each of our products uses the blood of the animal/protein as a binder during processing to ensure our products stick together through the patty process. Furthermore, raw pet food can be over 60% moisture. Each patty is weighed by our patty machine during pressing. Due to the moisture in the product, the weight may vary slightly when the product is allowed to thaw and the moisture and blood release, will affect the weight of our products. Our products do not contain any preservatives, dyes or other artificial ingredients, each animal that is processed for our diets is an individual and color will vary slightly in products. All products are made with raw ground bone, supplementation is not used. All raw ground bones are pressed through a grinder which results in the majority of the ingredient as a paste with fragments of raw bone remaining. The remaining fragments range in size which vary in length and diameter typically less than 3/4". The crushing process results in 90% paste with the remaining as bone fragments.

Shipping

All products are shipped Monday of each week (unless noted otherwise in advance on our website) to ensure the quality of the shipment. Transit times are dependent on customer location, the average delivery day is Friday of the week that it was shipped but are never a guaranteed delivery date. Each package is shipped in an insulated cooler surrounded by dry ice and ice blocks. By agreeing to the Terms and Conditions, you understand and accept the shipping of your RawFedK9 products. All orders must be placed by 2:00PM/CST on Monday, any orders placed after this time will be shipped the next Monday.

Order Cancellations or Changes

All requests to change or cancel orders MUST be done before 4:00PM/CST on the Friday prior to the Monday that your order will ship. All orders are processed and prepared in advanced when you order is placed and are unable to be changed or pulled from the shipment area after that time. All subscription orders that are set to process over the weekend or Monday are automatically processed at 5:00AM/CST and are immediately prepared for shipment by staff. If you wish for an upcoming order to be canceled, this must also be canceled or paused by 4:00PM/CST on the Friday before shipping. Any order changes must be made one business day in advance of the desired or scheduled processing date.

Product Arrival Expectation

All products are expected to arrive partially to fully thawed. Each product is shipped in an insulated cooler surrounded by dry ice and ice packs. The dry ice will evaporate during transit, allowing the insulated cooler to act as a refrigerator, slowly thawing the meet while remaining cool. All products should be popped back into the freezer upon arrival and fed as desired.

Subscribe and Save

ALL subscription orders process at 5:00am/CST on the day selected. Any order changes must be made one business day in advance of the desired or scheduled processing date. Any subscription orders that have been modified to include only a half of a case will not be fulfilled. Discount codes are not valid on subscription orders. All subscription orders process on the date that is set in advance and at the frequency that is chosen by the customer. The subscription program will determine when your product will process and ship based on the day of the week that you set, delivery and transit times are the same as described in the above shipping clause. It is advised due to varying transit times that enough food is stored on reserve to ensure you do not run out if the carrier experiences delays. Any updates made to your next order dates and frequency can be adjusted in your subscription portal. Updating the order frequency will be reflected after your next upcoming scheduled order date and not from your most prior processed order date. You will receive an email 3 days prior to your order processing, this is not a shipment notification. This will notify you that your account will be charged. Your product will ship the next Monday or Monday of if your subscription processes on a Monday. Another email will be sent with your tracking information once your order has been fulfilled. Subscription orders require a credit card on file and does not work with payment platforms such as PayPal, Google Pay, Apple Pay, etc.

Pet Transition or Illness

All dogs should not be treated equal, all dogs do not transition to a raw diet or to other raw pet food the same. It is the responsibility of the pets owner to know what proteins and ingredients the pet can or can not be fed as well as understanding the ingredient processing used to determine if this specific raw diet is suitable for your pet and assume responsibility if you choose to feed after evaluating product upon being received. You understand and accept that your dog may not like or adjust to our products and will be responsible for pets well being. For this reason, we always recommend ordering a sample pack for first time buyers. 

Editing, Deleting & Modification

We reserve the right in our sole discretion to edit or delete any information or other content appearing on the Site, including this Agreement, without further notice to users of the site.

Indemnification

You agree to indemnify, defend and hold us and our partners, attorneys, staff, and affiliates harmless from any liability, loss, claim, and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the site.

Nontransferable

Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.

Disclaimer

The information from or through the site is provided "as-is," "as available”, and all warranties are disclaimed. The information and services may contain bugs, errors, problems or other limitations. we and our affiliated parties have no liability whatsoever for your use of any information or service. In particular, but not as a limitation, we and our affiliated parties are not liable for any indirect, special, incidental or consequential damages including damages for loss of a pet, loss of work, lost profits or litigation, whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. the negation of damages set forth above is fundamental elements of the basis of the bargain between us. This site and the information would not be provided without such limitations. No advice or information, whether oral or written, obtained by you from us through the site shall create any warranty, representation or guarantee not expressly stated in this agreement.

Refunds & Return Policy

Due to the nature of our online site, and the nature of our products, we will accept no returns, exchanges or refunds, we may, at our discretion, send you a new product, for the cost of taxes and shipping and handling, or at our discretion, try to work out the problem or issue with whom it may concern in a way that both parties agree on in writing.

Safe Handling Instructions For Humans

If you want to feed your dog raw food, it is important that you follow certain steps when storing, handling, and serving the raw food. Valid health concerns do exist for humans if raw food is not handled and stored in a proper manner. These situations can be mitigated with a few very easily taken precautions to ensure that you, your family and friends, and other pets you have are safe.

Storing Raw Dog Food

You store raw dog food much in the same way you store your own raw food such as hamburger and chicken, place it in secure packagings, such as a covered plastic container, and store it in the freezer. This will help deter bacterial growth and reduce spoiling.

Instructions for storage

• Freeze raw pet food until you are ready to use it
• Keep raw pet food separate from other food
• Immediately refrigerate all leftover raw pet food or discard all leftover raw pet food in a safe manner.
• Handling and Serving Raw Dog Food
• It is best that any surface the raw food touches, including kitchen counters, cutting boards, knives, food bowls, your hands or on the surface that may come in contact with raw pet food be washed in case the food contains a pathogenic organism. The FSIS (Food Safety and Inspection Service)recommends washing your hands and surfaces or objects that come in contact with raw or dried pet food to rid the surfaces of pathogenic bacteria.

Instructions for Safe Handling

• Always wash your hands For 20 seconds after encountering raw of dried pet food.
• Always wash your hands after touching your pet, especially within the first fifteen minutes after touching any pet that has just eaten.
• Do not let your pet lick your face, especially after your pet has just eaten raw or dried pet food.
• Thoroughly wash and disinfect any surface that has encountered raw pet food, remember raw pet food can splash and bacteria can spread to other surfaces. After washing with hot water and soap, a solution of 1.
• Tablespoon of bleach and 4 cups of water is an effective disinfectant.
• You can always run items through a dishwasher to clean and disinfect them.
• Dispose of old or spoiled pet food in a safe manner, such as securing in a bag and properly discarding in the trash.
• Following these safe handling instructions will minimize your exposure yo pathogenic bacteria and having you and your pet enjoying the many benefits of feeding raw pet food!

The Difference between Cleaning and Disinfecting

Cleaning removes germs (like bacteria) and dirt from surfaces and objects. Cleaning works by using soap (or detergent) and water to physically remove germs and dirt. This process doesn’t necessarily kill germs, but by removing them, cleaning lowers the number of germs and the risk of spreading infection. Disinfecting kills germs on surfaces and objects. Disinfecting works by using chemicals, such as bleach, to kill germs. This process doesn’t necessarily clean dirty surfaces and objects or remove germs, but by killing germs after cleaning, disinfecting can further lower the risk of spreading infection.

Cleaning removes germs (like bacteria) and dirt from surfaces and objects. Cleaning works by using soap (or detergent) and water to physically remove germs and dirt. This process doesn’t necessarily kill germs, but by removing them, cleaning lowers the number of germs and the risk of spreading infection.

Disinfecting kills germs on surfaces and objects. Disinfecting works by using chemicals, such as bleach, to kill germs. This process doesn’t necessarily clean dirty surfaces and objects or remove germs, but by killing germs after cleaning, disinfecting can further lower the risk of spreading infection.

Limits

All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. We will not be liable to you for any incidental, special or consequential damages of any kind that may result from the use of or inability to use our site. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods or information.

Payments

You represent and warrant that if you are purchasing something from us that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

Verify Member's Address

RawFedK9 Pet Products, Inc reserves the right to contact a customer via email to verify the accuracy of account information (including the customer's correct name and address)that is needed to provide the customer with the goods he or she requested from RawFedK9 Pet Products, Inc.

Copyright

The content, organization, graphics, design, and digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks, and another proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters is strictly prohibited. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.